Business Telephone System or Unified Communications

business telephone systems

Our Expertise is Telecom Service Continuity and Mission-Critical Solutions Planning!

Do you need a business telephone system or are you ready to explore Cloud, Hybrid Cloud Unified Communications? Caleidoscope Solutions is here to help.  We are our local expert.

After being introduced in the 1950’s, business telephone systems were commonly referred to as Key systems for smaller businesses, or PBX’s for large or enterprise businesses.   The purpose of deploying either of these business telephone systems was to manage and organize calls to and from a business.  A business  telephone system is a fundamental business staple whose purpose is to create a professional business presence while enabling conversations.  While e-mail, websites, blogs and social media boast of being the most relevant business tools available, phone conversations remain an essential part of doing business.

Ironically, as use of business telephone systems increases, fewer actual real-time conversations take place when calling occurs randomly.  Without knowing that the recipient is available and willing to take a call, calls are redirected and connections delayed.  Calls are diverted to automated voicemail or manual answering solutions, creating work to ultimately deliver information, or successfully engage in a later conversation.

A business telephone system directs calls to and from individual workstation phones, and to employee extensions without knowing if the worker is present or not, and redirects a call back to an employee operator, or to pre-recorded voice mail box.  Voicemail is  sometimes referred to as mail jail or phone tag.  These scenarios often thwart communications and frustrate both caller and recipient.

Today’s requirements for a business telephone system include components that offer advantages over legacy Key or PBX telephone system technology.  While both Key and PBX business telephone systems have added features and benefits that enhance the customer and business experience, they now also offer fully integrated features available with Unified Communications, or UC, systems.

Unified Communications or UC is available for premise-based systems, as well as hosted or ‘cloud-based’ business telephone systems.

What is a Unified Communications system?

Unified Communications systems or UC provide real-time or near real-time communications, across many media, between all of the users and devices in an enterprise.

There is simply no substitute for conversing in real-time.  Everything else is a less-efficient, second, third or fourth place choice.

An actual conversation is real-time.  A voicemail, fax, email, and ‘phone-tag’ is not.  UC helps users communicate in real-time, enhancing communication by offering increasing instances of connections in the actual moment so that participants can actually speak and collaborate.

  • Unified Communications integration into your communications design allows companywide teaming and transparency via the use of rich features, including:
  • Delivery of voice mail via .wav files as e-mail.
  • Texting co-workers or customers, real-time.
  • The ability to share, save or distribute voicemails as digital .wav files.
  • Educating customers using web, video and audio conferencing.
  • Providing the ability to know if a co-worker is available for a call or meeting by establishing PRESENCE, with a graphical display of user’s availability status on phone and desktop.
  • Saving money on cell phone costs by deploying MOBILITY solutions.
  • Integrating seamlessly small office, home or field workers with onsite workers.
  • Managing phone system Internet browsing from any location.
  • Providing individual permissions as appropriate to managers, staff, sales, accounting teams, etc. to self-manage telecommunications features and functionality.
  • Choosing whether you would like to have your staff manage your system or opt to for expert third party management.

Why Caleidoscope and Unified Communications or UC?

Business Telephone Systems

 

Caleidoscope is a local, regional and national expert in hosted and premise-based UC systems.  We design complex, multi-location campus systems and robust mission-critical solutions for business and institutional end-users.

We are poised to integrate ShoreTel premise based equipment with ShoreTel  Connect.  We can provide your company with the best of both worlds – voice and data equipment and cloud solutions!

Caleidoscope Solutions, as a broker of Unified Communications, offers countless ways to provide your company with a competitive advantage. We are here to answer questions about complex voice and data solutions.

Call us and let’ start a conversation about your business communication needs.  Lets get started.

Why invest in Unified Communications or UC?

It is estimated that less than 25% of telephone call attempts reach their intended party with traditional telephone systems.  Attempting to communicate can consume more time than the ultimate communication itself!

With presence information showing the availability and status of the intended recipient of the call, significant efficiency and productivity is gained through UC, by avoiding multiple attempts to connect, and instead actually having the telephone conversation in nearly every case!

UC Texting allows a user to ask to create a call, impart info, or ask a simple question, without interrupting the recipient’s current call or meeting.  Often the purpose of a call is to facilitate a quick answer or sharing of information.  Rather than leave a message (which must be retrieved), texting allows users to ‘interrupt’ briefly to get the attention of the recipient, who can seamlessly multitask.   This allows the caller to proceed with their work, and not wait for information, or alternatively compose a memo, email, voicemail or other non-real-time communication, and then wait.

UC hastens the real-time connection between participants.

UC Mobility access to real-time voice, text, email and voicemail also improves productivity, extending the user’s telephone extension to a remote cellular data phone or laptop application.  Work and communications, and especially collaboration can occur outside the office.

The significant gain in productivity, efficiency and timeliness can more than offset the modest financial investment in UC technology.  In fact, most modern UC systems can replace legacy systems at lower operating and capital expense.

Caleidoscope is an local, regional and national expert in hosted and premise-based UC systems.  We design complex, multi-location campus systems and robust mission-critical solutions for business and institutional end-users.

We are poised to integrate ShoreTel equipment with ShoreTel  Connect.  We can provide your company with the best of both worlds – voice and data equipment and cloud solutions!

Caleidoscope Solutions, as a broker of Unified Communications, offers countless ways to provide your company with a competitive advantage. We are here to answer questions about complex voice and data solutions.

Call us and let’ start a conversation about your business communication needs.

 

Check us out on Twitter.

Look us up on Pinterest!

Even more important, call us today at (802) 864-0300 or email us at info@mycaleidoscope.com and let’s get started