Hosted Unified Communications (UC)
Hosted Unified Communications can be provisioned via Hosted (Cloud) Services provided by carriers or via premise hardware products like ShoreTel. Exchange or Hosted Exchange software or Unified Communications is not a single product but encompasses all forms of communications that are exchanged via a network including unified messaging. This includes Call Control – routing calls efficiently and effectively to the proper recipient, and multimodal communications (voice, video, chat, IM, email). Unified Communications applications include:
- Presence – allows users to locate and identify another user’s availability and contact them on their preferred device.
- Instant Messaging/Chat technology – provides a communications alternative to traditional telephone calls or video conferences that is less-intrusive and enables quick exchange of information.
- Unified messaging – non-real time communication over different media such as e-mail, SMS, Fax, voicemail, and video messaging
- Conferencing – Audio, web and video
- Data Sharing – web-connected electronic whiteboards and interactive whiteboards
- Collaboration – The ability to reach subject matter experts in real-time, regardless of physical location
Soft Phones – using a computer to send/receive calls, perform desktop video conferencing, and use advanced call forwarding and web-browser dialing Mobility – using smartphones to make and receive VoIP calls, via Wi-Fi or cell data networks.
- Smart Directories -Online Smart Directories provide a desktop view of any person or extension in the enterprise, and that person’s availability via a simple search feature
- Business Process Integration – including software to enable workflow and business process optimization
Caleidoscope Solutions exceeds our customers’ expectations when we identify a customer’s need for Hosted Unified Communications, design and deploy a hosted Unified Communications solution. We offer choices of providers and excellent customer references. Whether you rent or purchase the phone sets, we can customize and scale a solution to meet your company’s needs.