8×8’s Hosted Services are Impressive!
8×8, Inc. offers a comprehensive portfolio of unified cloud-based, communications and collaboration services that includes hosted cloud telephony, office communications, hosted contact center, video conferencing and virtual desktop software and services. The company has been delivering business services to SMB, mid-market and distributed enterprises since 2004 and has garnered a reputation for technical excellence and outstanding reliability. 8×8, Inc. is the trusted provider of secure and reliable cloud-based unified communications and virtual contact center solutions to more than 37,000 small, midsize and distributed enterprise organizations operating in over 40 countries across six continents. 8×8’s out-of-the-box cloud solutions replace traditional on-premise PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and web conferencing.
The company offers a suite of UCC services to in-office and mobile devices spanning cloud telephony, virtual contact center, and virtual meeting through a proprietary unified software-as-a-service platform. Its software abstracts complex networking, redundancy, security, and interconnection requirements to provide a solution for business customers. The company’s software also integrates with enterprise resource planning, customer relationship management, human capital management, and other third-party application suites to provide organizations an integrated business communications and collaboration experience that is critical to operate their business. Its Infrastructure Manager software abstracts complex inter-connectivity between Voice over IP, and public switched telephone network, enabling a turnkey UCC solution.
8×8′s Integration Manager Software integrates with third-party applications, allowing customers to access data while communicating with their clients or collaborating with colleagues. In addition, 8×8, Inc. sells pre-configured office phones.
8×8’s New Advanced Analytics Suite for Virtual Office
Powerful reporting suite improves business management processes!
8×8 Virtual Office Analytics delivers business intelligence tools so managers can monitor call quality, SLAs and customer experiences. Well suited for mid-market and enterprise businesses up to 5,000 employees, three (3) reporting packages are available including:
• Essentials: Provides detailed reporting on all extensions in your organization including active calls, abandoned calls, talk time, ring time, call detail records and more.
• Supervisor: Let’s you know if you are staffing up at the right time? Allows insight into whether or not your staff is aligned with appropriate work and tasks? Virtual Office Analytics Supervisor helps you manage your workgroup productivity in real-time—to get the outcomes you want.
• Service Quality: This option allows you to manage and monitor call clarity and quality and the status of all your 8×8 endpoints in real-time.
8×8 serves approximately 38,000 business customers with 500,000 subscriptions.
8×8, Inc. was founded in 1987 and is headquartered in San Jose, California.