Service Contacts

service contacts

Should you experience a service interruption, please contact the appropriate carrier service contacts listed below.

Please open and document,and communicate specific details to the provider until your trouble ticket resolved.  Do not close the ticket until your service is completely restored!!

Repair Service Contact Telephone Numbers for our Carrier Partners:

8×8  Repair:  888-898-8733

ACC Business Repair: 800-456-6000 (8 a.m. – 8 p.m.  EST – Monday – Friday)

Access Point 800-957-6468

BCN 888-866-7266 – Press 1

Charter Business – 800-314-7195

Comcast Business Repair 1-800-391-3000

Comcast Fiber/Metro repair 1-800-741-4141

Comcast Business PRI 1-877-543-3961

Comcast Ethernet – 1-800-741-4141

Comcast Mixed Ethernet and PRI – 1-855-368-0600

DSCI Customer Care Repair Line: 877-344-7441

EarthLink Business Premier Customer Repair: 855-352-2731

EarthLink Business Tech Support 877-548-7447 option 1

Ernest Communications now Birch Communications 800-456-8353

FairPoint Customer Service Repair: 888-984-1515

Ext 1 – DSL or Internet

Ext 2 – Overdue Account

Ext 3 – New or Existing Service Questions

Ext 4 – Telephone Service

Level 3 Repair 877 453-8353

Level 3 Billing Inquires – Customer Financial Services  (877-253-8353), opt 3

New Horizon Tech Support 855-600-4642 or repair@nhcgrp.com

OTT NOC Tech Support Network Operation Center – 24 /7 Repair & Technical Support 1-877-643-6246 and press 2

Oxford Networks 1-866-948-2999 or e-mail them at custsrvc@oxfordnetworks.com

Spectrotel – 1-888-773-9722

TouchTone Long Distance 800-266-4006

Time Warner Commercial Support Center @877-892-4662

Verizon Long Distance Voice and Data, IP Services, Managed Services (Ext 2) 1-800-444-1111

Verizon Customer Care 1-800-234-3799

Verizon Local (T1, T3, Centrex, Data, Optical) – 1-800-405-5339

Warner Communications 412-362-9000 x 200 x 0 **in case of emergency after hours, please leave a message and someone will return the call within an hour.

Windstream Repair Center: 800-600-5050

It is important to communicate service contacts to members of your team and post updates to service contacts and other pertinent  information about your account when it changes!